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May 01, 2008

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laurent

I agree with honesty and transparency...which needs often being able to acknowledge one's mistake. Because it's the first step along the road to fix the issue. To get ride of the bad stuff is just a regression, turning ones away from the truth; the issue will not disappear. I think bringing data/explanations to the conversation can really help to (if possible from outside the company). Style and content are key I think!

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